Security Support Engineer, Identity and Access Management

Amazon's Corporate Identity and Access Management (IAM) team is seeking a talented Security Support Engineer to help make the secure way the easy way. You will support programs that deliver innovative approaches to securing access management at massive scale, working directly with business owners across the company to drive security initiatives from problem through to resolution. This is an opportunity to operate as a technical lead, applying your expertise in complex problem-solving, pattern recognition, and automation to strengthen Amazon's security posture. In this role, you will resolve complex access management issues, help customers adopt new security products, and bring configurations in line with current security standards. You'll identify trends across cases to set the technical approach for recurring problems, drive automation at scale, and act as a subject matter expert who mentors less experienced engineers. Your work will have direct impact on how Amazon secures access for internal and external identities. Key job responsibilities Responsibilities include, but are not limited to: - Drive security-related operational initiatives in a security-first, enterprise-scaled environment - Assist customers with following remediations steps, identify any blockers, and recognize patterns or trends. - Work directly with customers to help them adopt new security products or adjust their configuration to meet current security standards - Contribute to scripting and security tool development efforts - Own security metrics delivery and improvements - Directly support Security Engineers by contributing research for IAM security reviews and initiatives - Act as a subject matter expert, handle escalations, and mentor other engineers on the team A day in the life You drive the remediation of known security issues by working directly with customers to help them adopt new security products or adjust their platform configuration to comply with the latest security standards. As an experienced engineer, you identify issue trends and apply automation to drive bulk remediations. You set the technical direction for how the team resolves recurring problems, handle escalations, and collaborate with engineers across Amazon to strengthen security practices. This role includes occasional on-call responsibilities. About the team Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity. As a technical lead on the team, you'll work in an environment that values innovation, collaboration, and continuous improvement. We tackle complex security challenges at Amazon scale, developing new approaches to access management that balance security with ease of use. The team values mentorship and knowledge sharing, creating an environment where engineers grow their expertise while delivering meaningful impact on Amazon's security posture. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.