Cancellations and refunds
Last updated 30 September 2026
해지·환불 정책입니다. 처음 구독한 날부터 14일 안에 요청하면 전액 환불해 드려요. 그 뒤에는 언제든 해지할 수 있고, 결제한 달이 끝날 때까지 이용할 수 있어요.
Grab Your Job is run by the Grab Your Job team. Contact: [email protected].
Cancel at any time
Open Premium and choose “Manage or cancel” to reach the billing portal (run by Stripe). After you cancel, Premium stays on until the end of the month you have paid for, and you are not charged again.
Your 14-day right to cancel
Under the Consumer Contracts Regulations you can cancel a new subscription within 14 days of the day you first subscribe. Because Premium starts straight away when you ask for it to, we could keep a proportionate amount for the days you used. We choose not to: if you ask within 14 days of your first payment, we refund it in full.
To ask, email [email protected] or use the support form (topic “Payment or refund”) from the account you subscribed with, and cancel in the billing portal.
After 14 days
Monthly payments after the first 14 days are not refunded for part of a month, because you can use Premium until the paid month ends. This does not affect your legal rights: if the service was not as described or did not work, contact us and we will put it right or refund you.
Refund timing
Refunds go back to the card you paid with through Stripe, normally within 5–10 working days of our approving them.
Failed payments
If a monthly payment fails, Stripe retries it for a few days. If it still fails, the subscription ends and Premium turns off; you can subscribe again at any time.
Launch price
If you subscribed at a launch price, it stays while your subscription continues. If you cancel and subscribe again later, the price shown at that time applies.