Security Support Engineer, Identity and Access Management

Are you passionate about securing access at scale and helping customers navigate complex identity and access management challenges? Amazon's Corporate Identity and Access Management (IAM) team is seeking a talented Security Support Engineer to deliver innovative approaches to securing access management across one of the world's largest technology platforms. In this hands-on role, you will support programs that directly impact how thousands of business owners manage security across the company. You will drive the remediation of known security issues, guide customers through adopting new security products, and help them align their configurations with the latest security standards. This is an opportunity to build foundational skills in security operations while making a measurable impact on Amazon's security posture. Key job responsibilities Responsibilities include, but are not limited to: - Handle security-related support cases within the IAM technology domain, resolving common issues and escalating larger, critical, or complex issues with good judgment - Assist customers with following remediations steps, identify any blockers, and recognize patterns or trends. - Work directly with customers to help them adopt new security products or adjust their configuration to meet current security standards - Contribute to scripting and security tooling efforts that reduce manual effort and improve consistency - Support security metrics delivery and help identify opportunities for improvement - Document case investigations, articulating customer impact, steps taken, and case status, while following information security and data classification guidelines to keep customer data safe. A day in the life You will work directly with customers to help them adopt new security products or bring their configurations in line with the latest security standards. Cases are typically assigned to you and, as you build expertise, you will resolve them independently or guide the customer to resolution, seeking help from more experienced engineers when an issue appears complex or when additional permissions are required. As you develop, you will begin to recognize recurring issue patterns and apply automation to help drive bulk remediations. About the team Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity. We are a dedicated group of security professionals who provide direct support to business owners across the company, innovate to automate operational processes, and continuously improve how Amazon manages access at scale. You will join a collaborative environment where knowledge-sharing and mentorship help you grow within the Support Engineer profession. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.