Lead Service Designer

Lead Service Designers at Made Tech are strategic leaders responsible for helping to shape the Service Design practice, owning the strategic direction of complex, high-impact services, and driving organisational change across multiple client engagements. This role requires an expert Service Design practitioner who operates at the intersection of policy, technology, and operations, significantly influencing senior client strategy and developing the next generation of designers. Success is measured by the improvement of public services and the quality of the Service Design community. Made Tech wants to positively impact the country's future by using technology to improve society. As a Lead Service Designer, you will move beyond single-project delivery to take accountability for the design and strategic direction of multiple client projects. You will champion and embed Service Design as a strategic capability within client organisations and within Made Tech.