Analyst, Insight and Analytics

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. In our continuous journey of growth and innovation at Carnival UK, we are seeking an Analyst, Digital Analytics & Insight to bring fresh insights and expertise to our Commerce team. Role Overview Joining our Digital Insight and Analytics team, you'll deliver data-driven insights and performance reporting across web and app. Your work will shape decisions in Digital, Product, UX and the wider business. This pivotal role will involve: Building reports in Adobe Analytics, CJA and Quantum Metric that combine behavioural data with commercial performance across web and app Evaluating and reporting on new features, app releases and A/B tests to measure their impact on digital performance Working with MarTech on data layer and SDK tracking quality, and finding and fixing data integrity issues on our reporting platforms Presenting insights to e-Commerce, Product, UX, Content, Marketing and CRM, and using AI tools to speed up routine reporting This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home. What You'll Bring Your unique background and skills are what will make you stand out. We're looking for: Digital analytics experience using Quantum Metric, Google Analytics, Adobe Analytics and/or Customer Journey Analytics App and mobile analytics experience with tools such as Firebase, GA4 for app, AppsFlyer or Adjust Hands-on experience with tagging, data layers and mobile SDK event schema design, plus working knowledge of SQL (ideally Snowflake) Experience designing, running or evaluating A/B and multivariate tests, and building dashboards, segments and custom metrics About You: The Ideal Candidate You are more than just your CV. You're someone who brings: Curiosity and analytical thinking to find trends and anomalies, and to turn data into clear, actionable insight The confidence to take a problem from data to recommendation, and to own it from start to finish Strong communication skills to share insight with stakeholders and encourage insight-led change A collaborative, always-improving approach and a commitment to continuous professional development Application Guidance Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about our guests' experience and looking for an opportunity to grow, we'd love to hear from you. Why Join Us? Working with us means more than just a role in the commerce sector. It's about being part of a team that values well-being and personal growth. Read our employee experience guide to learn more about life as a Carnival UK colleague here. Here's what we offer: Employee Discounted Cruising plus Friends and Family offers Minimum 25 days leave, bank holiday allowance and holiday trading scheme Recognition scheme with prizes and awards Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Contributory Defined Contribution Pension scheme A friendly welcome with help settling in Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. Recruitment Journey For more information on your recruitment journey, please visit our Candidate Journey Map #LI-Hybrid #CUK #Job Functions: Research; Information Technology; Marketing