Data Analyst - Operational Resource & Performance Management

Data Analyst Pay Rate: £27,562.74 Grade: RCS O Contract Type: Permanent (Full-Time) Shift patterns: Working Monday to Friday, 6am-2pm & 2pm-10pm on rotation Location: Manton Wood - Worksop Are you curious, detail-focused and someone who enjoys understanding the "why" behind the numbers? We're looking for positive, motivated people to join our growing Centralised Control Room team, using data and insight to solve real operational challenges and help teams perform at their best. This is much more than a traditional Data Analyst role. You'll work with colleagues across multiple sites, getting into the detail, identifying root causes and turning insight into practical action that can directly influence productivity and performance. You don't need to know everything from day one. Whether your experience comes from operations, planning, performance, data or another transferable background, what matters most is that you're curious, comfortable asking questions, enjoy solving problems and are keen to learn. If you want a role where your ideas are valued, your work has a visible impact and you can develop while helping shape how we work in the future, we'd love to hear from you. A typical day may involve: Using data to spot opportunities, explore the detail and turn insight into action, helping teams improve productivity and operational performance Monitoring performance across multiple sites, using strong attention to detail to identify trends, exceptions and anomalies that need attention Working with colleagues and managers to understand challenges, identify root causes and find practical solutions Providing clear, timely and accurate performance insights that help teams make informed resource and operational decisions Supporting daily performance routines, bringing together the right information and helping teams focus on what matters most Investigating performance and data issues, drilling into the granular detail to understand what's driving the result and working with others to resolve issues Providing insight to support key management routines including performance reviews, 1:1s, Gemba walks and process confirmation This is a fast-paced Data Analyst role that offers much more than reporting. If you're naturally curious, enjoy getting into the detail and want to understand the "why" behind the numbers, you'll have the opportunity to turn data into action and directly influence how our operations perform. This role would suit people who: Are curious, positive and enjoy solving problems Like working with data, but also enjoy working with people and making a difference Can communicate clearly and are comfortable asking questions and sharing ideas Are organised, adaptable and comfortable in a changing operational environment May have experience in operations, planning, performance or data, but equally may bring transferable skills and a willingness to learn Digitally confident and technically minded, with experience using multiple systems, digital solutions or data tools, and are comfortable learning new technologies and understanding how different systems work together Why join us? Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution Free confidential 24/7 GP consultations Hundreds of retail and lifestyle discounts Affordable loans, savings schemes and free mortgage advice Who we are We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. Building an inclusive workplace At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. #DSCUKICF